Because these items are custom made, we do not accept returns, exchanges, or order cancellations. If you have placed an order you need to revise or cancel, please email us immediately for assistance. We will review our production schedule and determine whether we are able to accommodate the request.
Ready-to-Ship Dresses:
Dresses from our ready-to-ship collection can be returned or exchanged within 14 days of the delivery date.
Only unworn, unwashed, and unaltered items will be accepted. Items must be returned in their original packaging with all tags attached. LulaKate reserves the right to deny the return or exchange if we determine the item has been worn, damaged, or is in otherwise imperfect condition.
Jewelry:
Jewelry items can be returned or exchanged within 14 days of the delivery date.
Only unworn, unwashed, and unaltered items will be accepted. Items must be returned in their original packaging with all tags attached. LulaKate reserves the right to deny the return or exchange if we determine the item has been worn, damaged, or is in otherwise imperfect condition.
SHIPPING INFORMATION
Swatch orders ship within 1-3 business days of order placement.
Custom dress orders ship within 13 weeks of order placement. If needed, rush production can be added when you customize your dress to ensure items ship within 10 weeks.
Ready-to-Ship dresses ship within 1-3 business days of order placement.
We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery. We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
