FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

About Our Dresses

What does custom made mean?

Our custom made dresses are cut and sewn based on each individual client's order. The color, fabric, size, and any customizations are chosen by you and each piece is made specifically for you once the order is placed.
Our dresses are custom made according to our size chart, not made to measure for an individual's unique measurements. We are proud to offer a wide size range of 000-32.

Where are Lula Kate dresses made?

All of our pieces are sewn by hand in New York City. We inspect them individually in our Charleston SC studio, and ship them to you from Charleston.

How do I know what size to order?

Please refer to our size chart to determine which size dress you should order.

What if my dress needs alterations?

We do not offer alterations. Typically, alterations must be done in person so we recommend working with a local seamstress if needed.

Where can I see Lula Kate dresses in person?

Please visit our stockist page to find your nearest retailer.

Do you have fabric swatches available?

Of course! We find swatches to be very helpful. Please click here to order specific colors and fabrics. You may also order swatches directly through a retailer.

Orders

How early should I place my order?

MADE TO ORDER
Generally we recommend ordering at least 5 months prior to wear date. Rush Production may be selected when adding your item to cart.

Please refer to our seasonal Production Timeline for dress lead times.

READY TO SHIP
Ready to ship orders will be processed and shipped within 3 business days.

Shipping & Returns

Shipping Information

Swatch orders ship within 1-3 business days of order placement.

Custom dress orders ship within 12-14 weeks of order placement.

If needed, rush production can be added when you customize your dress to ensure delivery within 8-10 weeks.

Ready to ship dresses ship within 1-3 business days of order placement.

We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery. 

We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

What is the return policy?

Custom Dresses

Because our dresses are custom made, we do not accept returns or order cancellations. If you have placed an order you need to revise or cancel, please email us immediately for assistance. We will review our production schedule and determine whether we are able to accommodate the request.

Ready to Ship Dresses

Our ready to ship collection dresses can be returned or exchanged within 30 days of receipt. A 15% restock fee will apply.

Only unworn merchandise will be accepted.

LulaKate reserves the right to deny the return or exchange if we determine the dress has been worn, damaged, or is in otherwise imperfect condition.