If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

About Our Dresses

What does custom made mean?

Our custom made dresses are cut and sewn based on each individual client's order. The color, fabric, size, and any customizations are chosen by you and each piece is made specifically for you once the order is placed.
Our dresses are custom made according to our size chart, not made to measure for an individual's unique measurements. We are proud to offer a wide size range of 000-32.

Where are Lula Kate dresses made?

All of our pieces are sewn by hand in New York City. We inspect them individually in our Charleston SC studio, and ship them to you from Charleston.

How do I know what size to order?

Please refer to our size chart to determine which size dress you should order.

What if my dress needs alterations?

We do not offer alterations. Typically, alterations must be done in person so we recommend working with a local seamstress if needed.

Where can I see Lula Kate dresses in person?

Please visit our stockist page to find your nearest retailer.

Do you have fabric swatches available?

Of course! We find swatches to be very helpful. Please click here to order specific colors and fabrics. You may also order swatches directly through a retailer.


How early should I place my order?

All of our dresses are cut to order and will be shipped within 10-12 weeks from the confirmed order date. We recommend having your order finalized no later than 20 weeks (5 months) from the wedding date to ensure smooth delivery with ample time for any necessary alterations.

Should bridal party orders be placed together, or separately?

Orders should be placed individually by each bridesmaid so they can ship to directly to the recipient's address.If you prefer to place your order all together, please email us to arrange individual shipment, if needed.We do recommend placing bridal party orders within 5-7 days of each other to ensure dye lot consistency.

Shipping & Returns

Shipping Information

Swatch orders ship within 1-3 business days of order placement. Dress orders ship within 12 weeks order placement.

We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery. 

We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

How long will it take for my dress to arrive?

LulaKate dresses are made to order and ship about 10-12 weeks after the order is placed.

We offer a rush option for an additional $50 fee, as well as rush shipping options at check out.

If you have questions about order timing, please do not hesitate to contact us for advice.

What is the return policy?

Because our dresses are custom made, we do not accept returns or order cancellations. If you have placed an order you need to revise or cancel, please email us immediately for assistance. We will review our production schedule and determine whether we are able to accommodate the request.