Shipping & Returns Policy

 

SHIPPING INFORMATION:
Swatch orders ship within 1-3 business days of order placement.

Lead times vary seasonally and can be up to 14 weeks. Please refer to our Production Timeline for details.

Ready to ship dresses ship within 1-3 business days of order placement.

We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery. 

We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

International Orders
LulaKate is not responsible for any additional duties or taxes charged directly to the customer on international orders.

International orders are FINAL SALE.

RETURNS INFORMATION:
Custom Dresses
Because our dresses are custom made, we do not accept returns or order cancellations. If you have placed an order you need to revise or cancel, please email us immediately for assistance. We will review our production schedule and determine whether we are able to accommodate the request.

Jewelry
Jewelry items can be returned or exchanged within 14 days of the delivery date.*
  • *Only unworn, unwashed, and unaltered items will be accepted. Items must be returned in their original packaging with all tags attached. LulaKate reserves the right to deny the return or exchange if we determine the item has been worn, damaged, or is in otherwise imperfect condition.

Ready-to-Ship Dresses
Dresses from our ready-to-ship collection can be returned or exchanged within 14 days of the delivery date.*
  • *Only unworn, unwashed, and unaltered items will be accepted. Items must be returned in their original packaging with all tags attached. LulaKate reserves the right to deny the return or exchange if we determine the item has been worn, damaged, or is in otherwise imperfect condition.

Email hello@lulakate.com to request your exchange.