Shipping & Returns Policy
Shipping
Swatch orders ship within 1-3 business days of order placement.
Custom dress orders ship within 12 weeks of order placement.
If needed, rush production can be added when you customize your dress to ensure delivery within 6-8 weeks.
Ready to ship dresses ship within 1-3 business days of order placement.
We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery.
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
We offer rush and ground shipping options which can be selected at checkout. We do not offer Saturday or Sunday delivery.
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
Returns
Custom Dresses
Because our dresses are custom made, we do not accept returns or order cancellations. If you have placed an order you need to revise or cancel, please email us immediately for assistance. We will review our production schedule and determine whether we are able to accommodate the request.
Ready to Ship Dresses
Our ready to ship collection consists of 5 styles (Eden, Athena, Ellison, Demi, and Selena). These dresses can be returned within 30 days of receipt for store credit or exchange only.
A $15 restock fee will apply. Only unworn merchandise will be accepted.
LulaKate reserves the right to deny store credit/ exchange if we determine the dress has been worn, damaged, or is in otherwise imperfect condition.
Email hello@lulakate.com to request your exchange.